How Wadoye CKCargo is checking in with its clients to maintain its 'best in class' position

Customer Focus: Securing market position in a changing market:
These changes to the world air cargo sector are posing new challenges for companies like Wadoye CK Cargo. Capacity must be secured and profitability ensured, while quality must be maintained along with optimum customer Service. This is the only way to keep customers satisfied and so retain their business. In this changed cargo world, customer satisfaction has thus become a benchmark of the overall performance of a cargo services provider. Satisfied customers are the best customers of all: they are more
loyal, more price sensitive and usually far less expensive to serve. But customer satisfaction doesn't just happen; it can only be secured through ceaseless efforts to maintain service and performance at the highest levels. And this in turn can only be achieved if the provider is comprehensively aware of its customers' wishes and needs.

Customer Orientation within Wadoye-CK-Cargo
While the Company has put a strong emphasis on customer focus and satisfaction, Wadoye CK Cargo's knowledge of its clients' profiles and preferences had little structure or system in earlier years.

The Customer Satisfaction Survey Concept:
When it came to devising Wadoye CK Cargo's Customer Satisfaction Survey, one thing is clearly evident: It provides the company and its operations in different countries with a representative picture of the satisfaction. From time to time, we carry To fulfill WadoyeCKCargo role as a major distribution and consolidation outfit for all types of airfreight. WadoyeCKCargo's highly qualified staff together with their colleagues in customs, work full time on shifts, ensuring that both the cargo itself and its documentation are speedily and accurately processed round-the-clock, in co-operation with the airline and customs.

Our staff monitor the whole chain, from acceptance of shipments to checking air waybills and preparing documentations. The tracking department processes enquiries concerning mishandled or delayed shipment.
Dedicated customer service staff are available 24 hours a day to look after any special requests, and WadoyeCKCargo encourages customers to contact them -especially for shipments requiring particular care.